Shipping Policy

Thank you for shopping with us. Below you will find important information regarding our shipping process.

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Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

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Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 8–18 business days

• Mexico: 7–15 business days

• International: 10–20 business days

Please note that delivery times are estimates and may vary due to:

• Customs clearance

• Carrier delays

• Weather conditions

• High-demand seasons

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Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated (e.g., free shipping promotions).

Any applicable customs duties or import taxes are the responsibility of the customer.

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Tracking Information

Once your order ships, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update in the carrier’s system.

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Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply.

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Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier.

If your package is marked delivered but not received, please:

• Check with neighbors

• Contact your local carrier

• Reach out to us for assistance

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Delays

While we work hard to ensure timely delivery, we cannot guarantee delivery dates. Delays caused by shipping carriers, customs, or unforeseen circumstances are beyond our control.

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Contact Us

If you have any questions about your order or shipping, please contact us at:

📧Support@Cenova.shop